This page covers the most commonly asked questions by our platform users. If you cannot find answers to your questions here, our Customer Support Team are on hand to offer you any direct support you may require.
This page covers the most commonly asked questions by our platform users. If you cannot find answers to your questions here, our Customer Support Team are on hand to offer you any direct support you may require.
We use the terms Agency and Brokerage interchangeably on this portal.
Agents under the same agency can all operate as one entity under their agency account.
An agency account cannot be opened directly on the front end of our website. Any agency that is interested in operating on our portal has to register through our Web Admin.
We use the terms Agent and Broker interchangeably on this portal.
An agent can operate an account alone as an individual or can work under his agency account if he belongs to one.
Like agencies, an agent account cannot be opened directly on the front end of our website but through our Web Admin.
Property managers don't usually charge broker commission fees and as such, they are permitted to open up and manage their listing accounts directly without the involvement of our Web Admin.
Property managers are required to select the Property Manager option when opening up their accounts so property seekers know who exactly they are dealing with.
Property owners can open and manage their listing accounts directly on the front-end of our portal without going through our Web Admin.
We use the term Property Seekers to refer to both people that use our platform to search for properties to rent or buy.
Property Seekers do not need to register/create an account unless they intend to use some additional functionalities on our website such as saving their property searches, receive listing updates from us, or rate listings.
Searching for properties on our portal is completely free of charge for everyone.
The 20L-60D Happy Neighbourhood is a free-for-all package.
This package allows for a maximum listing of 20 properties for a listing duration of up to 60 listing days.
It is most suited for small portfolio property owners.
The 50L-90D Basic Package allows for 50 paid listings for up to 90 listing days.
It is most suited for landlords of medium or property managers and lone agents of small property portfolios.
The 150L-120D Premium Package is a paid package that allows for a maximum of 150 listings for a duration of 120 days with flexible renewability.
It is most suited for property managers of large property portfolios or lone agents/brokers.
The ULL-ULD Clubhouse Package is a paid package that allows for an unlimited number of listings for an unlimited duration.
This is most suited for agencies and some large portfolio agents and property managers.
Tupangisa.com platform users need to create an account in order to be able to:
Non-registered users can browse our portal and can even make contact with property listers who make their contact details publically available.
However, a non-registered user cannot upload a property, rate a listing, save a property search or receive listings auto-updates.
Real estate Agencies and Agents cannot set up accounts on the front-end of our portal by themselves. They have to register through tupangisa.com Web Admin by following this link.
All other users can create their accounts by themselves following a simple process of registration that requires them to provide their names and a valid email address. For a detailed step-by-step guide, go to the How to Create an Account page.
There are a few reasons why it is important for real estate products providers to register with their real names and contact details:
We value our clients' privacy and keeping your personal information safe is a top priority consideration for us.
Tupangisa Realty, our holding company, is UK-registered (CRN 12234518) and is regulated by UK trading laws. Our users' privacy is protected under the UK General Data Protection regulations (UK GDPR). Follow this link to read our Privacy Policy.
After a failed login attempt, you will see a Lost your password? link in the login popup window. Click it and you will be prompted to provide your Username or Email. A link will be emailed to you with instructions to reset your password.
A user can close and delete their account with all of their information with a simple click of a button. No information is retained on our system once the deletion process is complete.
To delete your account, log in normally and under the user dashboard, click on the My Profile link, and at the bottom of My Profile page, click the Delete Account button.
Log in as usual. Under the user dashboard, click on the Properties link. A page populated with all your properties will pop up. Click on the Actions button to the right of the particular property you want to delete and select Delete.
Forgetting a password is normal and common place. If it happens to you, do not panick. You can easily reset it in a few easy steps.
After a failed login attempt, you will see a Lost your password? link in the login popup window. Click it and you will be prompted to provide your Username or Email. A link will be emailed to you with instructions to reset your password.
After a failed login attempt, you will see a Lost your password? link in the login popup window. Click it and you will be prompted to provide your Username or Email. A link will be emailed to you with instructions to reset your password.
All of the properties listed on our portal are intended either to be rented or sold, hence the two property statuses:
Property Categorisation on our website is solely based on the properties functional purpose. The four categories are:
Property Types are subsets of property categories.
A) Residential Category
B) Recreational Category
C) Commercial Category
D) Land Category
Land Tenure Types:
Visit the Uploading A Property page for a step-by-step instructions guide.
There are two ways to search for properties on our platform:
Compare listings
ComparePlease enter your username or email address. You will receive a link to create a new password via email.
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